The top management of the company is committed to:
- Fully meeting customer requirements in every interaction with the company.
- Continuously improving the quality of services provided to clients, ensuring their needs are met to the greatest possible extent.
- Providing all necessary resources for the implementation and ongoing improvement of the Quality and Environmental Management Systems.
- Ensuring the lawful and sound operation of the business by strictly complying with all applicable legal and regulatory requirements relevant to its activities.
- Defining and aligning the Quality and Environmental Policy, as well as the quality and environmental objectives, with the company’s context and strategic direction. These objectives are established and maintained as part of the internal control, monitoring, and review processes, with the ultimate goal of increasing customer satisfaction. Business growth across all areas of the company, along with the retention or expansion of personnel, is directly linked to high customer satisfaction, elimination of complaints, and non-conformities within the system.
- Systematically identifying, evaluating, and controlling the environmental impacts arising from its operations.
- Ensuring the protection of the environment, as well as the health and safety of its employees, partners, the local community, and the general public.
Within this framework, our company aims to:
- Develop and institutionalize simple and flexible operational procedures.
- Standardize working methods.
- Ensure the consistency and stability of the quality of services offered.
- Develop mechanisms for the timely prevention and detection of quality issues.
- Improve and modernize the company’s organizational structures.
- Increase customer satisfaction.
The company strongly believes that implementing the Quality and Environmental Management System in accordance with the international standards ISO 9001:2015, ISO 13485:2016, and ISO 14001:2015 will significantly contribute to the achievement of its corporate goals.
We firmly believe that quality is achieved through excellent organizational structure, as well as the analysis, documentation, institutionalization, and faithful implementation of clear operational procedures — followed consistently by all — until the final result is delivered.
We declare that in our company:
- Quality is the guiding principle of all activities.
- The ultimate judges of our service quality are our customers.
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